The salemsn and the finance person explained very well all the questions that I had for purchase of a new vehicle Toyota Highlander and trading of the previously leased vehicle from other dealership in Hickory NC. The two gentlemen Julien Vargas and Dean Kaitan were excellent in explaining the vehicle features and how 2018 model duffered from Model 2015 the leased vehicle I had for trading. Dean Kaitan went over every items of the sales and purchase documents and help me to select options for 5 year maintence purchase as well. The manager was also very courteous and let me feel that the deal I made was very satisfactory as far as price of trading and purchase were concerned .
The service was very informative and the staff were very helpful and accommodating. I went with questions a few months ago and hadn't been back until I was sure. After 3 months, with no visits between, they all remembered my face!
Very helpful and friendly people!
I had some initial issues with the salesman, and when I made my concerns know I was contacted by the General Manager who was very understanding and is helping to straighten everything out. My expectations are rising for this company based on my discussion with the GM.
Went to Bernardo Toyota to lease my latest car and I had a great experience working with Cowboy Ron and his finance team! I really feel like they tried to get me the best deal possible and were realistic on what addons I actually needed and which ones I probably would never use to keep down my lease cost. I was very appreciative of how honest and upfront they were and it made me feel like I made the right choice when I walked out the door! I will definitely be back when my lease is up in 3 years!